Our Terms & Conditions

Cotswold Cards and Crafts is a private company . The following terms and conditions listed below will apply between you and Cotswold Cards and Crafts for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights as a customer.

Our Contact Details

If you have any questions regarding Cotswold Cards and Crafts, its products or an order that you have placed, please contact us by email.


All rights, including copyright, in the content of these Cotswold Cards and Crafts web pages are owned or controlled for these purposes by Cotswold Cards and Crafts. In accessing the Cotswold Cards and Crafts web pages, you agree that you may download only the content for your own individual and non-commercial use. You are not permitted to copy, download, store (in any medium), transmit, adapt or change in any way the content of these Cotswold Cards and Crafts web pages for any other purpose whatsoever without the prior written permission of Cotswold Cards and Crafts.


By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.


All orders are subject to acceptance and product availability. Prices of products are correct at the time of entering information; however, we reserve the right to change prices without prior notice.

Availability of Goods

All items in stock are generally despatched within 48 hours. If Cotswold Cards and Crafts has insufficient stock to deliver the goods you have ordered, Cotswold Cards and Crafts will inform you by email at the address given in your order form and any sum which may have been credited from your Paypal account will be re-credited to you within 14 days of the date of your order.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an email confirming your order. It will state what the products are, the cost (including P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why.


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Cotswold Cards and Crafts. If you proceed to order you will have the right to cancel for the purchase of any item from the time it is ordered to within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right. If you cancel the contract we will then refund you the price you have paid for the goods and standard delivery costs. You are under a duty to take reasonable care of the goods, which means the goods must be returned unused.

Force Majeure

Cotswold Cards and Crafts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

Safe Shopping – Secure Guarantee

Cotswold Cards and Crafts places great importance on maintaining the security of the information that you provide and for this reason we use Paypal. We will never divulge to any third party any information you may supply to us.


Cotswold Cards and Crafts is not responsible for the content or reliability of any websites linked to or from its site and cannot accept liability for any damage or loss arising from reliance on such websites. Links to third party information should not be taken as endorsement of any kind.

Invalidity of Terms and Conditions

If for any reason any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Cotswold Cards and Crafts shall be governed by English law and you and Cotswold Cards and Crafts submit to the exclusive jurisdiction of the English courts.